FAQ - Frequently Asked Questions
The ErgoConcept team is always available to support you before and after purchasing your chair: Support, Home trial, Travel certificate, etc. To make your life easier, you will find below the most frequently asked questions/answers for our users and partners.
ErgoConcept products
We recommend contacting ErgoConcept’s head office directly:
Tel. +33(0)4 77 40 09 97.
To purchase one of the products in the ErgoConcept range, nothing could be simpler! Two solutions are available to you: Contact the ErgoConcept manager in your area by consulting the Reseller section or contact your usual ErgoConcept authorized Reseller.
You can view our product range at one of our 1,300 authorized ErgoConcept resellers.
ErgoConcept supplies its adjustment consoles exclusively to its authorized dealers. If you need to adjust your chair, we invite you to visit your usual dealer.
International regulations governing the transport of lithium batteries prohibit the transport of lithium batteries with an energy exceeding 300 Wh, but most of our batteries (wheelchairs, scooters, or Ergo Atlas) do not exceed this energy and are therefore compatible with air transport. The batteries in our products are lithium batteries (the letter « L » after the model reference designates this technology) and are considered « dry » batteries. A transport certificate can be provided upon request to this email address. PLEASE NOTE! Before traveling by air, please contact your airline in advance to confirm the transport conditions for your mobility solution.
Yes, the Ergo07L 2.0 batteries are fully compatible with air travel. PLEASE NOTE! Before traveling by air, please contact your airline to confirm the transportation requirements for your mobility solution.
Yes, the Ergo08L 2.0 batteries are fully compatible with air travel. PLEASE NOTE! Before traveling by air, please contact your airline to confirm the transportation requirements for your mobility solution.
No. The batteries installed natively on the Ergo09L model are NOT compatible with air transport. However, you can order a specially designed battery for this purpose from your usual ErgoConcept Authorized Dealer.
After-sales service
Individuals: Is your mobility solution experiencing a breakdown or malfunction? Don’t panic. First, contact the retailer who sold you the ErgoConcept product or the authorized ErgoConcept retailer nearest you. Businesses: As a retailer, simply send the following information to the customer service email address: – a photo of your wheelchair or scooter, pointing at the area affected by the breakdown – your wheelchair’s serial number.
Nous vous invitons à contacter votre Revendeur agréé ErgoConcept le plus proche de votre domicile. Consultez la rubrique « Revendeurs ».
If your specialist does not have these parts in stock, he will be able to make an after-sales service request or order spare parts from ErgoConcept for you.
To find out the price of one of our items, contact your authorized ErgoConcept Reseller or the ErgoConcept Sales Representative in your geographic area by consulting the map available on our website.
Orders of any kind are only sent to an authorized ErgoConcept Reseller. They are never sent to the user’s home.
To know the price of an accessori, contact-us.
Contact Form
- 35 rue du Petit Bois, Bat. D - 69440 MORNANT - FRANCE
- +33 477 40 09 97